The Steading Terms and Conditions

Booking Confirmation and Payment

1(a)  The signing of the booking form constitutes acceptance of these terms by the Holidaymaker and a

  binding contract is formed between the owners of Yates Estates and the Holidaymaker. The

  booking conditions will also apply if the booking form has not been completed, for example if a

  late booking is made by telephone.

1(b)  Once this binding contract exists, the Holidaymaker will be responsible for the full rental costs.

1(c) A non-refundable deposit of 20% of the total holiday rental cost is payable upon booking.

1(d)  Bookings made within six weeks of the holiday date will require full payment at that time.

1(e)  Following the receipt of a completed booking form or telephone booking, and appropriate deposit

  payment to Yates Estates, confirmation of the reservation will be sent to the Holidaymaker.

1(f) The balance of the total holiday cost is payable six weeks prior to the start of the holiday. The

  Holidaymaker will be reminded at this time. However, where Yates Estates have not received the

  balance three weeks prior to the holiday, Yates Estates reserves the right to cancel the holiday

  booking and to retain the deposit paid by the Holidaymaker. In such circumstances, the

  Holidaymaker will have no claim against Yates Estates for compensation or reimbursement

  whatsoever.

1(g) The price of the accommodation includes the following: oil fired-central heating, electricity, an

  initial supply of logs, provision of bed and table linen, bath mat, tea towel and cleaning costs.

  The following are available to hire at an extra cost: Set of bath and hand towel @ £5 per person

  per week, extra logs @ £5 per basket.

Changes by the Holidaymaker

2)  Upon receipt of the holiday confirmation letter, the Holidaymaker should immediately check the

  details and notify Yates Estates of any amendments as soon as possible.

Cancellation by the Holidaymaker

3(a) The Holidaymaker should notify Yates Estates immediately and in writing of any intention to

  cancel the booking. Cancellation will take effect only when Yates Estates receive the notification

  letter.

3(b) If the Holidaymaker cancels after the booking is confirmed, the full amount of rent is still payable,

  unless the property can be re-let. We therefore strongly recommend holiday insurance.

3(c) If we are able to re-let your accommodation (and we shall make every effort to do so) all monies

  paid will be refunded, less the deposit.

3(d) If we are unable to re-let the property for the period of the cancelled holiday, all monies paid by

  the Holidaymaker to Yates Estates will be forfeited to Yates Estates.

3(e)  No monies will be refunded on cancelled Short Break holidays, whether or not the

  accommodation is re-let.

Changes or Cancellation by Yates Estates

4)   Whenever possible, the Holidaymaker will be advised of all changes without delay. Should

  circumstances beyond our control require us to cancel a booking, Yates Estates will, where

  possible, make alternative arrangements. Should these prove unacceptable and once instructions

  have been received in writing from you, all monies paid will be refunded but there shall be no

  further claim against Yates Estates.

Website Information

5)   Yates Estates aim to ensure that its website is kept up to date and accurate. Whilst to the best of

  our knowledge the details relating to any property described in the website were correct at the

  time of production, we reserve the right to make modifications to our website at any time. In the

  event that unintentional errors, mistakes or omissions occur, we can not accept liability for these

  details. Yates Estates cannot accept responsibility for any changes or closures to area amenities

  or attractions mentioned in the website.

Holidaymaker Responsibilities

  During the period of the holiday, the Holidaymaker undertakes the following:

6(a)  That the number of persons using the holiday property will not exceed the number stated on the

  booking form. If it does, the owners of Yates Estates can reserve the right to refuse entry to the

  property or make the Holidaymaker leave the accommodation before the end of the holiday. In

  such an event, Yates Estates shall deem the holiday to be cancelled by the Holidaymaker and the

  Holidaymaker shall have no claim against Yates Estates for compensation or reimbursement

  whatsoever.

6(b)  The property will be used solely for the purpose of a holiday by the Holidaymaker and his/her

  party.

6(c) To arrive after the stated arrival time. This will normally be 3 p.m unless advised otherwise. To

  vacate the premises by 10 a.m. on the day of departure. We will try to be flexible with these

  times where, for example, you have young children and babies. However this is strictly by prior

  arrangement with Yates Estates.

6(d)  To show due consideration to other parties. If the Holidaymaker abuses the property or causes

  harassment, alarm or distress to the caretaker or any third parties (e.g. neighbours), Yates

  Estates has the right to ask the Holidaymaker to leave the accommodation before the end of the

  holiday. In such instances, Yates Estates will treat the holiday as cancelled by the Holidaymaker

  and the Holidaymaker shall have no claim against Yates Estates for compensation or

  reimbursement whatsoever.

6(e)  To allow the property owner or their representative access to the property at any reasonable time

  during the period of the holiday.

6(f)  To take good care of the property and all its contents, and to keep it in the same state of repair

  and condition as at the commencement of the holiday. Also to ensure that the property is left in

  the clean and tidy state in which it was found. The care is to include all furnishings, equipment,

  utensils, crockery, linen, fixtures and fittings. Yates Estates reserve the right to impose an

  additional charge for any extra cleaning required after the Holidaymaker’s occupancy.

6(g) To report as soon as is practicable to Yates Estates any breakages or damage caused by the

  Holidaymaker. To reimburse Yates Estates with the cost of replacements. Yates Estates reserve

  the right to make a claim against the Holidaymaker for repair or loss as a result of damage

  caused.

6(h)  To not smoke inside the property.

6(i) To notify all other members of the Holidaymaker’s party of the terms and conditions.

Pets

7)   Pets are not allowed at The Steading. If a Holidaymaker takes a pet to the property, Yates

  Estates can refuse to allow the Holidaymaker to enter the property or make the Holidaymaker

  leave the accommodation before the end of the holiday. In such instances, Yates Estates will

  treat the holiday as cancelled by the Holidaymaker and the Holidaymaker shall have no claim

  against Yates Estates for compensation or reimbursement whatsoever.

Complaints

8)   Yates Estates endeavours to ensure that our homes are clean and tidy upon arrival of our guests.

  However, it is essential that any defect or shortage is reported to us immediately, in order that

  the problem can be rectified as quickly as possible. Should any problems arise during your

  holiday, we would appreciate being advised immediately.

Limitations of Liability

9)  The use of holiday accommodation and any facilities is entirely at the Holidaymaker's own risk.

  No liability is accepted for any deaths, sickness or injury or loss or damage to property,

  howsoever caused, which may be sustained during the holiday to any member of the party, or any

  motor vehicle and its contents or any possessions of the holiday maker.

Mailing List

10)  Any data collected during the course of this booking may be kept on computer. If a Holidaymaker

  wishes to be removed from Yates Estates mailing list, they should call Yates Estates on 0116

  2376453.