BOOKING TERMS & CONDITIONS FOR HOLIDAYS WITH YATES ESTATES

1 Booking Confirmation and Payment

1 (a) The submission of the booking form constitutes acceptance of these terms by the holidaymaker and a binding contract is formed between the owners of Yates Estates and the Holidaymaker. The booking conditions will also apply if the booking form has not been completed, for example through an online system or by telephone.

1(b) Once this binding contract exists, the Holidaymaker will be responsible for the full rental costs.

1(c)A non-refundable deposit of 20% of the total holiday rental cost is payable upon booking.

1(d)Bookings made within six weeks of the holiday date or advance bookings for short breaks will require full payment at that time. A short break is defined as any holiday less than 7 nights.

1(e)Following receipt of a completed booking, and appropriate deposit payment to Yates Estates, confirmation of the reservation will be sent to the Holidaymaker.

1(f)The balance of the total holiday cost is payable six weeks prior to the start of the holiday. However, where Yates Estates has not received the balance three weeks prior to the holiday, the owners reserve the right to cancel the holiday booking and to retain the deposit paid by the Holidaymaker. In such circumstances, the Holidaymaker will have no claim against Yates Estates for compensation or reimbursement whatsoever.

1(g)The price of the accommodation includes the following: exclusive use of the property central heating, gas & electricity, provision of bed and table linen, bath mat, tea towel, and cleaning following departure.

The following are available to hire at an extra cost: Set of bath and hand towel @ £5 per person per week.

2 Changes by the Holidaymaker

Upon receipt of the holiday confirmation letter, the Holidaymaker should immediately check the details and notify Yates Estates of any inaccuracies or amendments as soon as possible.

3 Cancellation by the Holidaymaker

3(a)The Holidaymaker should notify Yates Estates immediately and in writing of any intention to cancel the booking. Cancellation will take effect only when Yates Estates receive the notification.

3(b)If the Holidaymaker cancels after the booking is confirmed, the full amount of rent is still payable, unless the property can be re-let. We therefore strongly recommend holiday insurance.

3(c)If we are able to re-let your accommodation (and we shall make every effort to do so) all monies paid will be refunded, less the deposit.

3(d)If we are unable to re-let the property for the period of the cancelled holiday, all monies paid by the Holidaymaker to Yates Estates will be forfeited to Yates Estates.

3(e)No monies will be refunded on cancelled Short Break holidays, whether or not the accommodation is re-let.

4 Changes or Cancellation by Yates Estates

Whenever possible, the Holidaymaker will be advised of all changes without delay. Should circumstances require us to cancel a booking, Yates Estates will, where possible, assist in making alternative arrangements for comparable accommodation at a similar rate. Should these prove unacceptable and once instructions have been received in writing from you, all monies paid will be refunded but there shall be no further claim against Yates Estates.

5 Website Information

Yates Estates aims to ensure that its website is kept up to date and accurate. Whilst to the best of our knowledge the details relating to any property described in the website were correct at the time of production, we reserve the right to make modifications to our website at any time and would endeavour to notify the Holidaymaker of any such alterations. In the event that unintentional errors, mistakes or omissions occur, we can not accept liability for these details.

Yates Estates cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in the website. The policy relating to use of Cookies on the website is available on www.yatesestates.co.uk

During the period of the holiday, the Holidaymaker undertakes the following:

.6 Holidaymaker Responsibilities

6(a) That the number of persons using the holiday property will not exceed the number stated on the booking form. If it does, Yates Estates reserves the right to refuse entry or make the Holidaymaker leave the accommodation before the end of the holiday. In such an event, Yates Estates shall deem the holiday to be cancelled by the Holidaymaker and the Holidaymaker shall have no claim against Yates Estates for compensation or reimbursement whatsoever.

6(b)The property will be used solely for the purpose of a holiday by the Holidaymaker and his/her party.

6(c)To arrive after 3 p.m. on the arrival day and vacate the premises by 10 a.m. on the day of departure. We will try to be flexible with these times on request. However this is strictly by prior arrangement with Yates Estates.

6(d)To show due consideration to other parties. If the Holidaymaker abuses the property or causes harassment, alarm or distress to any third parties (e.g. neighbours), Yates Estates has the right to ask the Holidaymaker to leave the accommodation before the end of the holiday. In such instances, Yates Estates will treat the holiday as cancelled by the Holidaymaker and the Holidaymaker shall have no claim against the owners of Yates Estates for compensation or reimbursement whatsoever.

6(e)To allow the property owner or their representative access to the property at any reasonable time during the period of the holiday. Yates Estates will endeavour to notify the Holidaymaker in advance if circumstances allow.

6(f)To take good care of the property and all its contents, and to keep it in the same state of repair and condition as at the commencement of the holiday. Also to ensure that the property is left in the clean and tidy state in which it was found. The care is to include all furnishings, equipment, utensils, crockery, linen, fixtures and fittings. Yates Estates reserves the right to impose an additional charge for any extra cleaning required.

6(g)To report as soon as is practicable to Yates Estates any breakages or damage caused by the Holidaymaker. To reimburse Yates Estates with the cost of replacements. Yates Estates reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused.

6(h)To not smoke inside the property.

6(i)To notify all other members of the Holidaymaker’s party of these terms and conditions.

7 Pets

7(a)One small, well-behaved dog is allowed at 7 Harney Peak by prior arrangement with Yates Estates. Holidaymakers must ensure that the dog is reasonably clean and dry before entering the apartment, using the adjacent drying room if necessary. Dogs should not be allowed into the bedroom or onto furniture, and the Holidaymaker should ideally bring the dog’s normal bed or crate. Dogs must be under strict control at all times and never left unattended in the apartment.

7(b)An additional charge of £20will be taken at time of booking to cover the expense of any additional cleaning and renewals. Holidaymakers with a dog should pay extra attention to ensure the property is left in acceptable condition (see paragraph 6(f) above).

8 Complaints

Yates Estates endeavours to ensure that homes are clean and tidy upon arrival of our guests. However, it is essential that any defect or shortage is reported to us immediately, in order that the problem can be rectified as quickly as possible. Should any problems arise during your holiday, we would appreciate being advised immediately.

9 Limitations of Liability

9(a) The use of holiday accommodation and facilities is entirely at the Holidaymaker's own risk. No liability is accepted for any deaths, sickness or injury or loss or damage to property, howsoever caused, which may be sustained during the holiday to any member of the party, or any motor vehicle and its contents or any possessions of the holiday maker.

9(b) Free WiFi is provided to guests as a complementary service, and subject to an overall download limit. No guarantees can be offered in respect of service continuity in the event of matters outside the control of Yates Estates.

10 GDPR

Any data collected during the course of this booking may be kept on computer and used solely for the purposes of marketing and arranging holiday bookings. If a Holidaymaker wishes to be removed from Yates Estates mailing list, please contact Yates Estates. Our Privacy Policy may be viewed at www.yatesestates.co.uk

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